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Free shipping and returns
in Greece for orders
over 39 €

Shipping

SHIPPING METHODS

Delivery with Geniki Taxidromiki courier for shipping inside Greece.

Products are delivered to the adress that the client has declared, without any extra cost over the value of €39, for deliveries in Greece. If the value is less than €39 there is a charge of €5. The time of delivery depends on the place of delivery. For shipping abroad we will use the company that the client suggested and the cost will burden the customer alone.

Returns Policy

1. Cancellation of order prior to delivery (right to withdrawal before delivery).
The Client has the right to cancel his order before he receives the goods. In this case, the Client  will send a statement to the cancellation by e-mail to sales@tsilinikos.gr. Tsilinikos company will proceed to the cancelation of the order and to the refund of the purchase price by crediting the customer's credit card only if the product(s) are not delivered to the courier for delivery to the customer. If the goods are already delivered to the courier for delivery to the customer then there is a cost of 5€ which counterbalances the credited value. The process of the refund takes 7 working days.

 

2. Return of goods after delivery

If for any reason the client is not satisfied with the product that he purchased, he has the right to return it and ask for the refund of the value within 15 days according to the Greek law. In this case it is necessary to inform Tsilinikos company by email to the address sales@tsilinikos.gr. The shipping cost will burden the client. The client's bank account or his credit card will be credited with the value of the product within 7 working days, from which value 5 euros will be withheld for handling fees.

 

3.Change of goods after delivery
The client has the right to request the change of a purchased product by e-mailing sales@tsilinikos.gr within
15 days from the date of the purchase. In case the new item has a higher price than the returned item, the client will be informed by e-mail of the price difference in order to proceed to a new payment. If the new item has a lower price than the returned one, then Tsilinikos company will credit the client's credit card or bank account with the price difference.

 


Terms and conditions for the validity of return of the product

A) The return or change of a product will not be accepted if it is evident that the product is used and will be returned to the customer at the customer's expense.
B) Products must be returned in their original package in excellent condition, undamaged.
C) Returns or changes of products within the Greek territory will be free of cost only through Geniki Taxidromiki. In case that the client uses another courrier company, the shipping cost will burden the client.
The shipping cost of the returned or changed goods outside of Greece will burden the client.
D) In case the above requirements are not met, Tsilinikos company has the right to consider that the right of the client to change/ return the goods has not been asserted in time or validly, therefore the former has the right to refuse the receipt of the product.